Effective date: 5 July 2026
We understand that plans change. This policy helps us keep appointment availability fair for all members and customers.
1. Cancelling or rescheduling an appointment
Please cancel or reschedule as soon as possible through the Square booking platform. We ask for at least 24 hours’ notice before your appointment.
2. Late cancellations
If you cancel less than 24 hours before your appointment, we may charge a late cancellation fee of £5. The fee is intended to reflect the short-notice loss of appointment time and administration involved.
3. No-shows
If you miss an appointment without contacting us, we may charge a no-show fee of £5. If payment cannot be collected, booking access may be restricted until the outstanding amount is resolved.
4. Repeated missed appointments
Where there is a repeated pattern of late cancellation or non-attendance, we may:
- require bookings to be made closer to the appointment time;
- restrict future booking access;
- require a deposit for future appointments;
- suspend or cancel membership where appropriate.
We will normally contact you before taking action, unless there is serious misuse or abusive behaviour.
5. Exceptional circumstances
We understand emergencies happen. If there are exceptional circumstances, contact us as soon as possible at Contact@cutroom.co.uk. Any waiver of a charge is at our discretion.
6. Membership cancellations
Membership cancellations are separate from appointment cancellations. Cancelling a membership stops future monthly renewals. It does not automatically cancel appointments already booked, so please cancel or reschedule those separately if needed.