Effective date: 5 July 2026
This policy explains how CutRoom memberships work.
1. Membership plans
Current membership benefits and prices are displayed on our website and booking platform.
Standard Membership – £35 per month. Includes unlimited 20-minute haircut appointments, subject to fair use, availability and booking rules.
Premium Membership – £45 per month. Includes unlimited 30-minute haircut appointments and beard trims, subject to fair use, availability and booking rules.
We may update membership benefits or pricing in future, but will provide reasonable notice of any material change.
2. Billing and renewal
Memberships are billed monthly in advance and renew automatically until cancelled. Payments are taken through Square using the payment method linked to your account. If payment fails, we may retry the payment. Booking access may be restricted until the payment is successfully collected or an alternative payment arrangement is agreed.
3. Booking rules
To keep appointments available for all members:
- You may hold one upcoming appointment at a time.
- Your next appointment can be booked once your existing appointment has taken place, been cancelled or been rescheduled.
- Appointments are subject to availability.
- Membership does not guarantee a specific barber, date or time slot.
- Membership does not include services outside the benefits listed for your plan unless separately agreed and paid for.
4. Fair use
Membership is intended for genuine personal grooming use. It must not be used to:
- book appointments for another person;
- hold multiple appointments unnecessarily;
- repeatedly book and cancel appointments;
- bypass booking rules;
- access services not included in your membership;
- behave abusively toward staff or other customers.
Where fair-use concerns arise, we will usually contact you first. We may restrict bookings, suspend benefits or cancel a membership where misuse continues.
5. Changing plans
Plan changes are subject to the options available through Square. Where an upgrade or downgrade is available, it will normally take effect from the next billing date unless otherwise stated.
6. Pausing membership
Membership pauses are not automatic. Requests may be considered in exceptional circumstances at CutRoom’s discretion. Any agreed pause must be confirmed by us in writing. A pause may affect booking access and membership benefits during the paused period.
7. Cancellation
You may cancel at any time using the cancellation process shown in your Square account or by emailing Contact@cutroom.co.uk. Your membership remains active until the end of the paid billing period. We do not normally refund part-used months, subject to your statutory rights.
8. Referral credit
Where a referral promotion is offered, the referral credit applies only after the referred customer becomes an active paying member. Referral rewards cannot be exchanged for cash, transferred to another person or applied retrospectively unless we agree otherwise.