Privacy Policy

Effective date: 5 July 2026

CutRoom is committed to protecting your personal information.

This Privacy Policy explains how CutRoom Ltd, trading as CutRoom, of 128 City Road, London, EC1V 2NX, collects, uses, stores and shares personal data when you visit our website, make a booking, join a membership, contact us or use our services.

For privacy questions, contact Contact@cutroom.co.uk.

1. Personal information we collect

We may collect:

  • name;
  • email address;
  • telephone number;
  • booking, attendance and service history;
  • membership status and payment status;
  • communications with us;
  • feedback, reviews and survey responses;
  • technical information, such as IP address, browser type, device information and website activity;
  • marketing preferences.

We do not store full payment-card details. Payments are processed by Square.

2. How we use your information

We use your information to:

  • create and manage your account;
  • process memberships and payments;
  • manage bookings, cancellations and attendance;
  • contact you about appointments, payment issues or membership administration;
  • respond to enquiries and complaints;
  • improve our services, website and customer experience;
  • prevent fraud and misuse;
  • send marketing where you have consented or where permitted by law;
  • comply with legal and accounting obligations.

3. Our lawful bases

We process your personal information because it is necessary to:

  • perform our contract with you;
  • comply with legal obligations;
  • pursue legitimate business interests, such as operating, protecting and improving CutRoom;
  • send marketing communications where you have given consent, where consent is required.

You can withdraw marketing consent at any time by using the unsubscribe link in an email or contacting us.

4. Who we share information with

We may share personal information with trusted service providers that help us run CutRoom, including:

  • Square for bookings, payments and membership administration;
  • website hosting and development providers;
  • email, SMS and customer communication providers;
  • analytics and advertising providers, where you have consented to relevant cookies;
  • professional advisers, insurers and regulators where necessary.

We do not sell your personal information.

5. International transfers

Some of our service providers may process information outside the UK. Where this happens, we will take appropriate steps to ensure your information receives the protection required by UK data protection law.

6. How long we keep information

We keep personal information only for as long as reasonably necessary. As a general guide:

  • booking, membership and customer service records: 6 years after membership ends or the last appointment, whichever is later;
  • accounting, invoices and payment records: 6 years;
  • enquiries that do not become customers: 12 months;
  • marketing records: until you unsubscribe, withdraw consent, or after 24 months of no engagement, whichever comes first;
  • cancellation feedback and customer survey responses: 24 months.

We may keep information longer where required by law or to deal with legal claims.

7. Your rights

You may have the right to:

  • request access to your personal data;
  • ask us to correct inaccurate information;
  • ask us to delete information in certain circumstances;
  • object to or restrict certain processing;
  • request a copy of your data;
  • withdraw consent at any time where processing is based on consent;
  • complain to the Information Commissioner’s Office.

To exercise your rights, contact Contact@cutroom.co.uk.

8. Cookies and analytics

Our website uses essential cookies needed for the website to function.

With your consent, we use analytics and advertising cookies, including Google Analytics 4 and Meta Pixel, to understand website usage, measure campaign performance and improve marketing. These tools track actions such as membership sign-ups, booking clicks, form submissions, phone-number clicks and WhatsApp clicks.

Analytics and advertising cookies will only be activated after you have given consent through our cookie banner. You can accept, reject or manage your preferences at any time.

9. Security

We use reasonable technical and organisational measures to protect personal information. However, no online system can be guaranteed completely secure.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.